Refund policy

Refund Policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of merchandise are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Other non-returnable items:
- Gift
cards
- Downloadable
software products
- Some sanitary and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery

Refunds (if applicable) Once
your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refund (if applicable)
If you have not yet received a refund, please first check your bank account.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Then contact your bank. There is often some processing time before the refund is posted.
If you've done all of this and still haven't received your refund, please contact us at PROVISIONDROP@GMAIL.COM.

Sale Items (if applicable)
Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange them for the same item, please email us at

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we'll send a refund to the gift giver and they'll find out about your return.

Shipping
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to reach you may vary.

If you're shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee we'll receive your returned item.